Showing posts with label Latest News. Show all posts

Tuesday, November 16, 2010

Malaysia Airlines flights to Bandung & Yogyakarta remain cancelled

Monday, November 15, 2010 3:21 PM GMT +8. Please check this page for regular updates.

Due to the unsafe condition of the volcanic ash cloud over the Bandung airspace, Malaysia Airlines' flights to and from Bandung on Tuesday, 16 November 2010 will be cancelled.

Currently, flights connecting Kuala Lumpur to Yogyakarta remain cancelled.

The following flights will still continue to be affected:

Kuala Lumpur - Bandung (MH859) will be cancelled on 16th November 2010.
Bandung - Kuala Lumpur (MH858) will be cancelled on 16th November 2010.
Kuala Lumpur - Yogyakarta (MH857) will be cancelled until 21th November 2010.
Yogyakarta - Kuala Lumpur (MH856) will be cancelled until 21th November 2010.

Passengers on the affected flights have 4 options:

Passengers originally bound for Bandung from Kuala Lumpur will be redirected to Jakarta and shuttled to Bandung via bus. Similarly those departing Bandung will be shuttled to Jakarta via bus
Passengers originally bound for Yogyakarta from Kuala Lumpur can exchange tickets to fly to Surabaya and vice versa. However, ground arrangements will not be covered.
Get a full refund depending on the terms and conditions of the fare type
Re-book on the next available flight

For affected passengers departing from Jakarta, you may contact our local Call Centre +62 21 522 9690 which will be operating till 5pm local time.

As the situation remains volatile, passengers are advised to check the flight status at www.malaysiaairlines.com before proceeding to the airport. Alternatively, passengers can also call the Malaysia Airlines Call Center 1300-88-3000 (within Malaysia), +603-7843 3000 (outside Malaysia) or our ticketing offices for the latest schedules.

Saturday, November 6, 2010

Malaysia Airlines cancels more flights in and out of Alor Setar

Source: Malaysia Airlines
Saturday, November 06, 2010 9:07 PM GMT +8. Please check this page for regular updates.

Due to the extension of closure at the Sultan Abdul Halim Airport in Kedah until Wednesday, 10 November 2010, Malaysia Airlines will also be cancelling its flights in and out of Alor Setar on Tuesday, November 9 and Wednesday, November 10, 2010.

The following flights have been cancelled previously:

Saturday, 6 November 2010

Kuala Lumpur - Alor Setar (MH1208) scheduled to depart 1.55pm
Alor Setar - Kuala Lumpur (MH1209) scheduled to depart 3.20pm
Kuala Lumpur - Alor Setar (MH1252) scheduled to depart 8.00pm
Alor Setar - Kuala Lumpur (MH1253) scheduled to depart 9.25pm

Sunday, 7 November 2010

Kuala Lumpur - Alor Setar (MH1208) scheduled to depart 1.55pm
Alor Setar - Kuala Lumpur (MH1209) scheduled to depart 3.20pm
Kuala Lumpur - Alor Setar (MH1252) scheduled to depart 8.00pm
Alor Setar - Kuala Lumpur (MH1253) scheduled to depart 9.25pm

Monday, 8 November 2010

Kuala Lumpur - Alor Setar (MH1202) scheduled to depart 8.00am
Alor Setar - Kuala Lumpur (MH1203) scheduled to depart 9.25am
Kuala Lumpur - Alor Setar (MH1208) scheduled to depart 1.55pm
Alor Setar - Kuala Lumpur (MH1209) scheduled to depart 3.20pm
Kuala Lumpur - Alor Setar (MH1252) scheduled to depart 8.00pm
Alor Setar - Kuala Lumpur (MH1253) scheduled to depart 9.25pm

The additional flights now cancelled are:

Tuesday, 9 November 2010

Kuala Lumpur - Alor Setar (MH1202) scheduled to depart 8.00am
Alor Setar - Kuala Lumpur (MH1203) scheduled to depart 9.25am
Kuala Lumpur - Alor Setar (MH1208) scheduled to depart 1.55pm
Alor Setar - Kuala Lumpur (MH1209) scheduled to depart 3.20pm
Kuala Lumpur - Alor Setar (MH1252) scheduled to depart 8.00pm
Alor Setar - Kuala Lumpur (MH1253) scheduled to depart 9.25pm

Wednesday, 10 November 2010

Kuala Lumpur - Alor Setar (MH1202) scheduled to depart 8.00am
Alor Setar - Kuala Lumpur (MH1203) scheduled to depart 9.25am
Kuala Lumpur - Alor Setar (MH1208) scheduled to depart 1.55pm
Alor Setar - Kuala Lumpur (MH1209) scheduled to depart 3.20pm
Kuala Lumpur - Alor Setar (MH1252) scheduled to depart 8.00pm
Alor Setar - Kuala Lumpur (MH1253) scheduled to depart 9.25pm

Passengers on the affected flights have a few travel options:

Exchange their tickets for free to fly either to or from Penang (PEN) or Langkawi (LGK) instead of Alor Setar (AOR). However, ground arrangements will not be covered.
Change their travel date at no fee (regardless of ticket types), within a specified validity period. For full refunds, the normal refund policy applies depending on ticket fare types.

Customers are advised to call Malaysia Airlines' 24-hours call centre at 1 300 88 3000 (within Malaysia) or +603 7843 3000 (outside Malaysia) or visit our ticketing offices before proceeding to the airport.

Malaysia Airlines flights in and out of Jakarta, Bandung and Yogyakarta disrupted due to volcanic ash

Source: Malaysia Airlines

Saturday, November 06, 2010 9:02 PM GMT +8. Please check this page for regular updates.

Due to the severity of volcanic ash surrounding Bandung and Yogyakarta, Malaysia Airlines flights to and from these two cities will be cancelled until the situation improves.

Currently, flights connecting Kuala Lumpur to Jakarta are expected to be cancelled today (6 November 2010) and tomorrow (7 November 2010) morning. Malaysia Airlines will continue observing the Indonesian air space to ascertain the safety of flight operations into the area after 7 November 2010.

The following flights are affected:

Kuala Lumpur - Jakarta (MH723, MH725, MH727) scheduled to depart 6 November 2010 will be cancelled.
Jakarta - Kuala Lumpur (MH722, MH724) scheduled to depart 6 November 2010 will be cancelled.
Jakarta - Kuala Lumpur (MH726) scheduled to depart 7 November 2010 will also be cancelled.
Kuala Lumpur - Yogyakarta (MH857) will be delayed until further notice.
Yogyakarta - Kuala Lumpur (MH856) will be delayed until further notice.
Kuala Lumpur - Bandung (MH859) will be delayed until further notice.
Bandung - Kuala Lumpur (MH858) will be delayed until further notice.

Malaysia Airlines Director of Operations, Captain Azharuddin Osman said, "The volcanic ash presence in the airways surrounding Jakarta could cause severe damage to our aircraft and engines which could impair the safety of our operations including passengers and crew. As always, safety is our top priority.

"We will only be able to confirm the flight schedules once the situation has improved and clearance from the relevant civil aviation authorities has been received. In the meantime, we will continue to monitor the situation closely," he added.

Passengers on the affected flights have 3 options:

Get a full refund depending on the terms and conditions of the fare type
Exchange tickets to fly to Surabaya (for passengers from Kuala Lumpur). However, ground arrangements upon arrival will not be covered.
Re-book on the next available flight

Tuesday, April 27, 2010

FIREFLY offer 30% to All Facebook Fans!

BUY TICKET FROM THIS LINK:
http://www.fireflyz.com.my/facebook/faceoff

THE PROMO CODE IS : FACEOFF

The special fare named "FACEOFF CAMPAIGN" offers attractive fares and flexible travel dates between July and August 2010. The special Faceoff domestic and regional promotion, beginning 26 April and ends on 8 May 2010, offers a 30 per cent discount on all seats (except flights to Thailand) for Firefly Facebook fans only.

It will only cost RM60 to Terengganu, RM75 to Langkawi, RM110 to Singapore and RM110 to Medan.

For flights to Penang and Alor Setar, the fares are only RM55 and RM66 respectively.

The special Faceoff promotional fares are now available at www.facebook.com/Firefly until May 8, 2010.

So, hurry up! Join us as fans and find out how to get this promotion now!

Terms and conditions

This promotion is only applicable for all Firefly Facebook fans only.
This promotion is applicable to online bookings only.
Booking period for this promotion starts from 26th April 2010 and ends on 8th May 2010.
Traveling period for this promotion starts from 1st July 2010 and ends on 31st August 2010.

Monday, April 26, 2010

Change of travel dates to Bangkok (MAS)

Change of travel dates to Bangkok

While Malaysia Airlines' flights from KLIA to and from Bangkok are operating on schedule despite the current situation in the Thai capital, Malaysia Airlines is pleased to announce that customers are given the option to change their traveling dates to Bangkok.

Customers may change their travel dates to any other dates convenient to them, up to 31 May 2010.

Customers holding special fare tickets with terms and conditions which normally do not allow for any change of dates, can now do so without any extra cost. However, due to the strict terms and conditions of the tickets, a fee will be charged for any subsequent changes. Refunds for these low fare tickets will not be applicable.

Customers holding normal tickets which allow for change of travel dates may do so without extra cost. They may also opt for refunds, subject to a refund administrative fee.

For more information, please call Malaysia Airlines' 24-hours Call Centre at 1 300 88 3000 (within Malaysia) or +603 7843 3000 (outside Malaysia) or visit Malaysia Airlines' ticketing offices.

MAS European Flight Disruption

European Flight Disruption

Latest update: Monday 26 April 2010, 16:00 GMT+8. Please check this page for regular updates.

Dear Customers,

We are really, really sorry that you are in this extremely difficult situation. We know that we are not perfect and that our processes could have been much better. Unfortunately, the extended nature of the travel disruption resulted in us having to manage a large number of stranded passengers, earlier booked passengers and transit passengers from other destinations who are now converging in Kuala Lumpur.

Please be assured that we are prioritizing stranded passengers’ travel out of Kuala Lumpur on a first in, first out basis and on special needs such as medical, elderly, those with infants and young children.

In the meantime, I’ve also asked my team to provide meals, beverages, coffee, tea, blankets, pillows, toiletries at the airport and ticket offices.

I am regularly meeting with my team to ensure that we move things along as quickly as possible. We are even mounting additional flights out of KL which are returning empty to ensure that we get you to your destination as quickly as possible.

Provided here are commonly asked questions with answers which I hope will alleviate your concerns.

Once again, my sincere apologies.

Thank You.

Tengku Dato’ Azmil Zahruddin
Managing Director/CEO
Malaysia Airlines

Refunds

Passengers on the affected flights have 3 options:

• Get a full refund
• Exchange tickets for future flights
• Re-book on the next available flight

The above can be done at any Malaysia Airlines ticketing/reservations offices worldwide from now till 30th April 2010. Transit passenger can claim for unutilized portions of travel from Malaysia Airlines ticketing offices upon returning to their origin destination.

Affected passengers also can opt from now till 30th April 2010 to change their travelling dates up to 31 May 2010.

After 30 April 2010, normal ticket rules will apply for changes and refunds.

Who should I contact?

Affected passengers can contact the dedicated telephone line 03-7884 1234 (for passengers in Kuala Lumpur), MAS Call Center 1300-88-3000 (within Malaysia) or 603-7843 3000 (outside Malaysia).

They can also visit Malaysia Airlines’ ticket offices at KL Sentral or KL International Airport to re-book flights, subject to seat availability.

In order to cater for the influx of phone calls coming into the Call Centre, customers in London, Amsterdam, Frankfurt and Paris can contact our reservations offices for the latest schedules.

London: +44 (0) 871 423 9090
Amsterdam: +31 20521 6250
Paris: +0892 35 08 10
Frankfurt: +49 (0) 69 138719-10

Where can I get the latest flight status?

Go to our Flight Status page. You can also check the status on your web-enabled mobile phone via flymas.mobi

Monday, April 19, 2010

Europe-bound flights on Monday are cancelled: MAS

Malaysia Airlines' (MAS) flights to Europe on Monday have been cancelled due to the Icelandic volcano ash cloud over the continent.

In a statement here Sunday, the national carrier said the flights affected were as follows:

From Kuala Lumpur to:

* London (MH4) scheduled to depart at 10.05am

* London (MH2) scheduled to depart at 11.40pm

* Amsterdam (MH16) scheduled to depart at 11.55pm

* Paris (MH20) scheduled to depart at 11.35pm

* Frankfurt (MH6) scheduled to depart at 11.50pm

To Kuala Lumpur from:

* London (MH3) scheduled to depart at 12.00 noon

* London (MH1) scheduled to depart at 10.00pm

* Amsterdam (MH17) scheduled to depart at 12.00 noon

* Paris (MH21) scheduled to depart at 12.00 noon

* Frankfurt (MH5) scheduled to depart at 12.30pm However, according to the statement, MAS flight to Rome on Sunday night will proceed as scheduled at 11.45pm.

"As airports in Rome are currently still open, Malaysia Airlines is providing stranded customers with the option to change their original destination to fly into Rome instead, subject to seat availability.

"However, passengers will be responsible for onward travel to their final destination," the statement said.

Customers are urged to check the status of their flights before going to the airport on www.malaysiaairlines.com under the tab 'Book/Flight status' or contact MAS' call center 1300-88-3000 (within Malaysia) and 603-7843 3000 (outside Malaysia).

Those with mobile phones are encouraged to register their numbers with the airline for ease of notification via SMS. The statement said passengers on the affected flights will be given three options get a full refund, exchange tickets for future flights or re-book on the next available flight which can be done at MAS' ticketing or reservations offices. "Transit passengers can claim for unutilised portions of travel from MAS ticket offices upon returning to their original destination," it said.

Passengers can make travel date changes by April 22, 2010 and the travel period can be deferred until May 31, 2010. Claim for refunds are to be made by April 22, 2010.

MAS also said the situation was being closely monitored and the airline was keeping in touch with the authorities in the affected areas.

"Once the airports are re-opened, the flight schedules will be reinstated and normalised," it added. - Bernama

Sunday, April 18, 2010

AirAsia X London Stansted flight distruptions

Following a further review of the latest Met Office information, UK National Air Traffic Services (NATS) has announced that restrictions will continue to remain in place in UK airspace until 0100 (UK time), Monday 19th April, at the earliest. This airspace closure is due to the volcanic ash cloud over parts of UK and Europe which means it is not possible to operate the aircraft due to safety considerations on the direction from the UK National Air Traffic Service (NATS).

Following this decision the following flights will not be operating:
• D72008 Kuala Lumpur to London Stansted on 15th, 16th, 17th and 18th April
• D72009 London Stansted to Kuala Lumpur on 15th, 16th, 17th and 18th April

Guests who have registered their mobile telephone numbers and email addresses with us will be notified by SMS text and email message. Please update your contact information via the www.airasia.com website (through “Manage My Booking” portal), and for those unable to access the portal, please email aax_eu@airasia.com.

If you are booked to travel on an affected flight, AirAsia X will waive change fees for confirmed bookings to and from Kuala Lumpur and London Stansted for travel up to and including 30th April 2010. Please email aax_eu@airasia.com should you wish to change your flight.

Please continue to monitor our website for latest developments on flights due to operate on Monday 19th April onwards.

If your flight has been affected by this airspace restriction, please do not travel to the airport unless you are holding a confirmed booking for the day of travel when the restriction is lifted.

AirAsia X London Stansted flight distruptions

MAS's Europe flight disruption

UPDATED AS OF 17 APRIL 2010, 8.00PM

MALAYSIA AIRLINES FLIGHTS TO EUROPE FROM 15-17 APRIL CANCELLED

Due to airport closures across the UK and Europe as a result of volcanic ash from Iceland Malaysia Airlines flights from 15-17 April 2010 have been cancelled.

Based on current weather conditions and reports, there is a possibility that tomorrow’s flights will also be affected. As such, before proceeding to the airport, customers are urged to call the MAS Call Center 1300-88-3000 (within Malaysia) or 603-7843 3000 (outside Malaysia).

Passengers on the affected flights will be given 3 options:
· Get a full refund
· Exchange tickets for future flights
· Re-book on the next available flight

The above can be done at Malaysia Airlines' ticketing/reservations offices.

Transit passenger can claim for unutilized portions of travel from Malaysia Airlines ticket offices upon returning back to their original destination.

Passengers can make travel date changes by 22 April 2010 and the travel period can be deferred until 31 May 2010. Claim for refunds to be made by 22 April 2010.

The following flights are affected:

From Kuala Lumpur to:

London (MH4) scheduled to depart 10.05am
London (MH2) scheduled to depart 11.40pm
Amsterdam (MH16) scheduled to depart 11.55pm
Paris (MH20) scheduled to depart 11.35pm
Frankfurt (MH6) scheduled to depart 11.50pm

To Kuala Lumpur from:

London (MH3) scheduled to depart 12.00noon
London (MH1) scheduled to depart 10.00pm
Amsterdam (MH17) scheduled to depart 12.00noon
Paris (MH21) scheduled to depart 12.00noon
Frankfurt (MH5) scheduled to depart 12.30pm

Malaysia Airlines is looking at possibilities of mounting additional flights to ensure that customers are able to resume their travel as soon as possible. The situation is being closely monitored and the status of future flights will be updated on a daily basis.
Those booked on these flights are advised to watch out for updates on www.malaysiaairlines.com under the tab ‘Book/Flight Status’. Customers who have mobile phones are encouraged to register their numbers with Malaysia Airlines for ease of notification via SMS.